FAQ's
Q: Why doesn't the video play, I have the most current version of Flash Player?
A: Check to make sure Flash is enabled for your browser.
Q: *Why have the weather images been out of date lately?
A: If the weather images or other images on keyc.tv appear out of date, or blank this is likely a cacheing issue on your local machine. Hold down the (control) key while hiting the (F5) key on your keyboard to refresh the local cache.
Q: If my soap opera is pre-empted, will I be missing anything?
A: With Some exception, if an episode is pre-empted in it's entirety, that episode will be aired by CBS the following day in it's usual time slot. If an episode is partially pre-empted, CBS will join the remainder of the program in progress and the pre-empted portion will not be aired again.
Q: How can I get a copy of something that aired on the news?
A: Click Here.
<!--A: Copies of News 12 stories can be made for viewers. There is a charge of $30 per dub (subject to change). Call the front desk at KEYC at (507)625-7905, Monday-Friday, 8am-5pm. You will need to give us a description of the story and on what broadcast you saw it. We will also need your name, address and phone number. Although we keep some stories indefinitely, it is safest to request a copy within one week of the story's airing.-->
Q: What software do I need to watch video on KEYC.tv?
A: Click Here.
Q: At what time is the web site updated?
A: Typically the stories begin to be published within half an hour of the news cast. Due to technical details and personnel issues times may very. The news casts should be posted, at latest, two hours after the end of the show. If it hasn't been posted by that time it will most likely be posted by the end of business the next day (this should only happen due to extreme technical difficulties).
Q: How can I advertise on KEYC.tv?
A: Click here to get the details.
Q: Why does the story text sometimes have odd gramatical changes?
A: We use an automatic system to filter our text and the program doesn't always format the text correctly.
Q: Why does the story title say *NO VIDEO*?
A: While KEYC has the right to air video from stations outside the Mankato market, many of these stations restrict its use on the Internet. We apologize for any inconvenience.
Q: Why is the temperature blank on "Mankato Current Conditions"?
A: We receive our temperature reading from the Mankato Airport. If their equipment is not working we cannot receive a current temperature reading. Unfortunately we have to wait for them to fix this problem before our current temperature for Mankato can be restored.
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